atk99 Responsible Gaming
At atk99, we believe gaming should remain fun and entertaining. Responsible gaming means understanding the risks, setting limits, and knowing when to seek help. This guide explains how we support safe play for all our players in Bangladesh.
What Is Responsible Gaming
Responsible gaming at atk99 means playing within your means and understanding the odds. Gaming should be entertainment—fun for a few hours, not a way to earn money. When you play responsibly, you keep control and avoid harm.
Our role is to provide tools, clear information, and support so you can enjoy gaming safely. We make betting limits easy to set, we show odds and RTP percentages honestly, and we provide access to help services if needed.
Account Limits & Controls
atk99 lets you set personal spending limits on your account. These work in real time—once a limit is reached, you cannot place new bets until the next period begins.
Types of Limits You Can Set
- Daily deposit limit: Maximum you can deposit in one day. For example, set a limit to ৳2,000 and you cannot add more that day.
- Weekly deposit limit: Total you can deposit across a full week (Monday–Sunday).
- Monthly deposit limit: Maximum deposits allowed in a calendar month.
- Loss limit: Maximum net loss over 24 hours, 7 days, or 30 days. If you lose that amount, your account temporarily restricts new bets.
- Session time limit: Maximum minutes you can play in one session before you're automatically logged out.
You can change or lower your limits anytime through your Account Settings. Raising a limit requires a waiting period (usually 7 days) to prevent impulsive decisions.
Warning Signs of Problem Gambling
Problem gambling can happen to anyone. Recognizing warning signs early helps you take action. If you notice any of these in yourself or someone else, it's time to pause and seek support.
| Warning Sign | What It Means |
|---|---|
| Chasing losses | Trying to win back money you've lost by betting more. |
| Hiding bets from family | Keeping gaming activity secret from people close to you. |
| Skipping work or school to play | Gaming is taking priority over responsibilities. |
| Borrowing money to bet | Using loans or credit to fund gaming when your own money runs out. |
| Feeling anxious when not playing | Gaming becomes the only way you feel okay. |
| Spending more money and time than planned | You intended to bet ৳500 but spent ৳5,000; logged in for 1 hour but stayed 8 hours. |
| Problems with relationships or work | Gaming is causing fights at home or affecting your job. |
Self-Exclusion & Account Closure
If you need a break or want to stop playing entirely, atk99 offers two options: temporary self-exclusion and permanent account closure.
Self-Exclusion (Temporary Break)
Self-exclusion closes your account for a period you choose: 24 hours, 1 week, 1 month, 3 months, or 6 months. Your account reopens automatically after that time. You cannot log in or access games during the exclusion period.
How to activate: Go to Account Settings → Responsible Gaming → Self-Exclude. You'll be asked to confirm, and the exclusion begins immediately.
Account Closure (Permanent)
If you decide to quit gambling permanently, you can request permanent account closure. This means your account is deleted and cannot be reopened. Any remaining balance is paid out to your registered bank account or mobile wallet.
How to request: Contact our support team at [email protected] or via 24/7 live chat. We'll verify your identity and process the closure within 48 hours.
Setting Deposit & Loss Limits
Deposit limits are one of the most effective ways to control spending. Before you start playing each day or week, decide how much you can afford to lose without affecting your daily needs—rent, food, bills, family support.
How to Set Limits at atk99
- Log into your atk99 account.
- Open Account Settings (top right menu or mobile menu).
- Select "Responsible Gaming Tools".
- Choose limit type (daily, weekly, or monthly deposit).
- Enter your amount in BDT (৳). Example: ৳1,500 per week.
- Click "Confirm" and the limit takes effect immediately.
Tip: A good rule: never spend more than 5% of your monthly income on gaming. For example, if you earn ৳30,000 per month, a ৳1,500 monthly gaming budget is reasonable.
Taking a Time-Out
Sometimes you just need a break—maybe you've played longer than planned or you're chasing losses. A time-out lets you pause your account for hours or days without closing it permanently.
At atk99, you can set a time-out from 1 hour to 30 days. Your account locks, deposits are blocked, but you can return after the period ends. Use this when you feel you're losing control or need mental space.
Request a time-out through your Account Settings or ask our support team. It takes effect within minutes, and you'll receive a confirmation email.
Support Resources in Bangladesh
If you or someone you know is struggling with gambling, help is available—often for free. Organizations in Bangladesh and globally offer confidential support and counseling.
Where to Find Help
- National Mental Health Institute, Dhaka: Helpline available during business hours. Offers counseling and referrals.
- Befrienders Bangladesh: 24/7 crisis support hotline. Trained volunteers listen without judgment.
- Gamers Anonymous (online): Support groups for problem gambling. Meetings via chat or video. Visit gamersanonymous.org.
- GamCare (UK-based, serves Bangladesh): Free helpline and web chat. Visit gamcare.org.uk or call +44 808 8020 133.
- International Council on Problem Gambling: Resource directory with services by country. Visit icpg.org.
atk99 Support Team: Our support staff are trained to help. Email [email protected] or use live chat if you need to discuss responsible gaming tools or account limits. We maintain confidentiality.
atk99's Commitment
atk99 is committed to making gaming in Bangladesh safer and fairer. Our promises to you:
- Transparency: We display RTP, odds, and game rules clearly. You always know what you're playing.
- Tools: All account limits, time-outs, and self-exclusion features are free and easy to access.
- Age verification: We verify that all players are 18+ before any betting occurs. Under-18 access is prohibited and taken seriously.
- Fair games: All games are tested and certified. No rigging—the odds are as published.
- Secure accounts: Your data is encrypted and protected. Payment information is never shared.
- 24/7 support: Our team is always available if you have questions or need help with responsible gaming features.
We also fund harm-prevention research and contribute to responsible gaming organizations. Your safety matters to us.
Remember: Gaming is entertainment. If it stops being fun or starts causing problems, use our tools or seek help. Playing responsibly means you stay in control.