atk99 Privacy Policy
Your privacy matters. Learn how we collect, use, and protect your personal data.
What Information We Collect
At atk99, we collect information in different ways to provide you with a safe and fair gaming experience. When you register an account, we ask for your full name, email address, phone number, date of birth, and residential address in Bangladesh. This helps us verify your identity and ensure you meet our age requirement of 18 years or older.
During gameplay and account activity, we automatically collect information about your gaming patterns, betting history, wins and losses, and session duration. We also gather data about how you access our platform: your device type, operating system, browser, IP address, and approximate location based on your IP. Payment information is handled securely—we collect transaction details and payment method information needed to process deposits and withdrawals.
If you contact our support team, we keep records of your inquiries, our responses, and any documents you provide. We may also collect information from third-party verification services used for identity and age confirmation, fraud prevention, and compliance checks.
How We Use Your Information
Your data powers core atk99 services: we use it to create and manage your account, verify your identity, process payments, and ensure responsible gaming. We analyze your gaming activity to detect unusual patterns that might indicate fraud or problem gambling, protecting both you and the platform. Your information helps us customize your experience—we can show you games and bonuses relevant to your preferences.
atk99 uses your data to comply with legal and regulatory requirements, particularly Bangladesh gaming laws and international anti-money-laundering standards. We send you account updates, bonus notifications, and promotional offers based on your preferences. When you request it, we provide customer support and resolve disputes. We also use aggregated, non-identifiable data to improve our platform, analyze player trends, and develop new features—this data cannot identify you personally.
When We Share Your Data
We share your information only when necessary and always with appropriate safeguards. Game providers and software partners receive only the data they need to deliver their services; they cannot use it for their own marketing. Payment processors receive transaction details to process your deposits and withdrawals securely. Verification services and identity providers may access your personal information to confirm your identity, conduct KYC checks, and prevent fraud.
We may disclose your information if required by law, court order, or government request. We never sell your personal data to third parties for marketing purposes. If atk99 undergoes a business transition (such as a merger or acquisition), your information may be transferred as part of that transaction, and we will notify you accordingly.
How We Protect Your Data
atk99 uses industry-standard SSL/TLS encryption to protect all data transmitted between your device and our servers. Your password is never stored in plain text; we use secure hashing algorithms. Our infrastructure includes firewalls, intrusion detection systems, and regular security audits by third-party experts. Access to your personal data is restricted to authorized personnel only, and employees sign confidentiality agreements.
We maintain backup systems to prevent data loss and regularly test our disaster recovery procedures. However, no online system is completely immune to security risks. While we implement strong protections, you are also responsible for keeping your login credentials confidential. If you suspect unauthorized access, contact us immediately at [email protected].
Your Privacy Rights
As a user at atk99, you have the right to access all personal information we hold about you. You can request a complete copy of your data by submitting a request to our support team. You may correct or update your information through your account settings at any time. If you believe your data is inaccurate or incomplete, we will correct it promptly.
You have the right to delete your account and request deletion of your personal data, subject to legal retention requirements. We may need to keep some data for compliance, tax, or fraud prevention purposes for a limited period after account closure. You can object to certain types of processing, such as marketing communications, which you can disable in your account preferences. You also have the right to withdraw consent for specific data uses at any time.
Know Your Customer (KYC)
To comply with Bangladesh gaming regulations and international anti-fraud standards, atk99 requires identity verification before your first withdrawal. This Know Your Customer process protects both players and the platform. We ask you to provide a copy of a valid document: National ID Card (NID), Passport, or Driving Licence. Our KYC team reviews submissions within 2 hours during business hours.
During KYC verification, your document is scanned, stored securely, and cross-checked against fraud databases. Once verified, your account is marked as KYC-approved and you can withdraw funds without further delays. Your document images are encrypted and stored separately from your gaming account. We never share KYC documents with third parties except when legally required.
How Long We Keep Your Information
We retain your personal data only as long as necessary to provide services and comply with legal obligations. Active account information is kept for the duration of your membership. After account closure, we retain essential data (name, account history, KYC documents) for 7 years to satisfy Bangladesh gaming compliance and tax requirements. Transaction records are kept for 5 years per banking regulations.
Marketing data and cookies are typically deleted after 1 year of inactivity, unless you continue to use atk99. If you request data deletion and have no legal holds on your account, we will remove non-essential information within 30 days. Backup copies may take up to 90 days to be fully purged from our systems. You can request a final data deletion report from our support team.
Get in Touch
If you have questions about how atk99 handles your privacy, or if you want to exercise any of your rights, contact our Privacy Team at [email protected]. We respond to privacy requests within 10 business days. You can also reach us through our 24/7 Live Chat for immediate assistance.
This Privacy Policy is effective from the date posted and may be updated occasionally to reflect changes in our practices or regulations. We will notify you of material changes by email or through a prominent notice on our website. Continued use of atk99 after changes means you accept the updated policy.